Shipping policy

Thank you for shopping with Cmwoof.
This Shipping Policy outlines how orders placed through Cmwoof are processed, shipped, and delivered.

We aim to provide a reliable and transparent delivery experience for all customers.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not usually processed on weekends or public holidays.

During periods of high demand, seasonal sales, or promotional events, processing times may occasionally require additional time.

Estimated delivery time is typically 7–12 business days depending on the destination and courier service.

Please note that delivery estimates are provided as general guidance only and are not guaranteed.

Unexpected delays may occasionally occur due to:

We are pleased to offer free shipping on all products available through our store.

No minimum purchase is required for free delivery unless otherwise stated on promotional offers.

Tracking information is available for eligible shipments.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details where applicable.

Please allow a reasonable period for tracking updates to appear after dispatch.

We currently deliver to a range of international destinations where shipping services are available.

However, certain locations may occasionally experience restrictions or delivery limitations beyond our control.

If we are unable to ship to your location after an order has been placed, our support team will contact you directly.

Customers are responsible for providing accurate shipping details at checkout.

If incorrect or incomplete information is submitted, delays or failed deliveries may occur.

Cmwoof is not responsible for parcels lost or delayed due to inaccurate address information supplied by the customer.

If your parcel is significantly delayed, lost in transit, or arrives damaged, please contact our support team promptly.

Where necessary, we may work with the courier provider to investigate the issue and assist with a suitable resolution.

In some cases, supporting information or photographs may be requested.

For international orders, customs duties, taxes, or import charges may apply depending on local regulations.

Any such charges are the responsibility of the customer unless otherwise stated.

Customers are responsible for return shipping costs unless an item arrives defective, damaged, or incorrect.

Returned products must remain unused and in suitable condition in accordance with our Return & Refund Policy.

If you have any questions regarding shipping or delivery, please contact us:

Cmwoof
441 E 116TH ST APT 5D
New York, NY 10029
United States

Email: support@cmwoof.shop
Phone: +1 845-904-7714

Business Hours:
9:00 AM – 6:00 PM (Los Angeles Time, USA)